Field Service Management (FSM) is a method of organizing and optimizing operations performed outside the office by field operators. Common examples of field service include consulting, sales, repairs and maintenance, customer support, and scheduled inspectionsserviceminder for home services.
Why field service is so important
Frequently, companies provide a wide range of field support services, which means they are likely to juggle multiple operations, tools, people and mobile devices.
A service technician for a company that sells home health care devices might have the following duties:
Schedule sales related meetings and presentations
Send experienced technicians to set up and inspect equipment
Monitor the progress of technicians in the field
All these changing aspects need to be monitored, organized, updated and optimized. This is where field service management comes in – without a central system that manages all of these operations, it would be virtually impossible to run the business efficiently field service management software.
The evolution of software for the management of assistance in the field
In the past, much of this was done manually, which was enormously time-consuming and left ample room for human error. It was more difficult to manage the variables that impacted progress, such as incomplete data, sales managers lagging behind on schedule, and communication problems.
Field service management software has been developed in line with the evolution of mobile technology. They are a technological solution designed to help field service managers keep all changing aspects under control by automating certain operations. They also provide remote office access, real-time updates, customer insights, and several other tools.
Field Service Management is useful for any industry that has employees working in the field. In particular, the utilities, healthcare, construction, renovations, property maintenance and telecommunications sectors are those that could benefit most from the implementation of a field service management software.